It was so hard to share contacts with non tech literate people, and I do not know why all the other messengers by the big companies could not do it, but WhatsApp made it dead easy to send and receive properly formatted contact information. I specifically remember one use case that WhatsApp fixed and that google/apple/Microsoft had no answer for. Just logging into software with username and password was a big UI hurdle back then for the older people in my family, and probably still is.
Of course, it was also a great cross platform user experience, and came about at the exact time mobile phones were blowing up, but I think the differentiating factor was the extreme ease of sign in, in combo with that same mechanism cutting spam made it an obvious choice. All you had to do was point people to the app, and they needed no more hand holding.
I remember thinking how genius and novel the approach was, and all the people in my family, even the old, non English speaking, non computer literate people immediately knew how to use it.
WhatsApp won because it used phone number as login and SMS messages as the authentication, automatically copy and pasted from the SMS without the user even knowing, ensuring a spam free network with zero friction to “log in”. Shoulda just stuck with Skype or something else. Why in the world does Google remove features in new solutions when they deprecate an old one? Can't they simply make a list of things that work in the old app and check them off in the new one? I realize zoom is all trendy now but geez. This has caused us to miss many video calls and constant frustration for my wife trying to explain to them how to use that function. Or you have to set up a perpetual meeting which they can always go in to. You cannot 'ring' the other caller anymore and have to set up a meeting for each call.
Hangouts is, because of its creator and features, the new standard communication tool for Android devices. If youre connected, youre connected, no hiding it. After hearing that hangouts was going away (what is it like 3 times that's been delayed?) I moved them to Google Chat but boy was that a mistake. One of the main differences between Hangouts and Google Talk, which not everyone will like, is that Hangouts doesnt have invisible mode. When the computer 'rang' they knew to click answer. This worked seamlessly for years with no effort on their part. hitting the 'call' button to ring their computer.
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